At KurzKonsult Limited, we understand that clients' circumstances and relocation plans may change. We aim to maintain a fair and transparent cancellation and refund process.
1. Cancellation Within Three Days
Clients who request cancellation within three (3) calendar days of making payment are eligible for a 100% refund of the amount paid, less any non-recoverable third-party expenses already incurred on their behalf.
2. Cancellation After Three Days
Clients who request cancellation more than three (3) calendar days after making payment are ordinarily eligible for a refund of 50% of the amount paid, less any non-recoverable third-party expenses already incurred on their behalf.
3. Third-Party Expenses
Third-party expenses may include university application fees, uni-assist fees, document legalisation, translations, certifications and other external costs incurred in connection with the client's application.
Any deductions will be itemised and supported by available payment records. Recoverable third-party expenses will not be treated as non-refundable deductions.
4. Requesting a Refund
Clients must submit their cancellation request in writing through KurzKonsult's official customer support channel. The date and time the request is received will determine the applicable cancellation period.
5. Statutory Rights and Exceptions
This policy applies to voluntary client cancellations. It does not limit any mandatory consumer rights or remedies available under applicable law, including where KurzKonsult fails to deliver contracted services.
Any refund will be subject to applicable legal requirements and the terms of the client's service agreement.